AquaLAB Web Series – Highlights – Bringing your customers on a journey in a time of change

Customers are at the core of essential services. In AquaLAB’s first web series event, we have Dr. Anna Lorenzetto from Yarra Valley Water share her insights to designing purposeful experiences for our residential water customers. Take 15 minutes to get…

AquaLAB Web Series - Highlights - Bringing your customers on a journey in a time of change

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Customers are at the core of essential services. In AquaLAB’s first web series event, we have Dr. Anna Lorenzetto from Yarra Valley Water share her insights to designing purposeful experiences for our residential water customers.

Take 15 minutes to get a fresh perspective on why customer experience is important to water utilities, how to mobilise the whole business to deliver customer experience, and ideas on continuous improvement of our journeys.

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Music credit: https://www.bensound.com

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